Frequently Asked Questions

How long will it take to get my Recognition program up and running?

Once you have determined the objectives of your Recognition Program, Eagle Recognition can customize any portion of our program or integrate any one of our programs into your existing system within four weeks.

Why should our company choose Eagle over the competition?

Eagle Recognition surpasses its competition with the quality and selection of gifts/awards offered as well as with our technology-based turnkey administrative system.

Our program offers a broad range of quality, creative awards and gifts at every budget level, by far the best in the industry. Your employees can choose from hundreds of high-value gift selections in five different categories – Traditional, Lifestyle, Jewelry, Timepieces and Emblematics. We have the capability of maintaining your corporate identity with each gift by etching glass or crystal items, providing jewelry tags, key tags or bag tags for Lifestyle gifts, engraving watches and brass plates for clocks and other traditional awards.

Our internet capabilities allow for a smooth program implementation and execution. Clients can place their orders on-line, check order status and track gift shipments. Our technology also simplifies program administration by allowing administrators to view detailed reports on-line, including open orders, shipped orders and non-responders.

The Eagle Recognition “Choice Award” program includes web ordering and administration, company identification, gift wrapping, certificates, and flat brochures. There are no hidden costs or gold surcharges.

What is a “set” pricing method?

Eagle Recognition has 21 budget levels from $25.00 to $2,800.00 and utilizes a “set” pricing method for each budget level. Every item in that budget level is the same price, not an average or individual price which can easily lead to budget overages. The “set” pricing method on the “Choice Award” program also protects our clients from gold surcharges and maximum percentage increases due to product cost increases. It also eliminates any hidden costs because certificates, flat brochures, company identification, web ordering and administration, and gift wrapping are included in the “set” pricing method.

What is the delivery time for awards?

Eagle Recognition warehouses approximately 80% of items ordered, with shipments between 2-14 days of order received. Larger Lifestyle items, due to size and weight, will be drop-shipped from our vendor warehouse, thereby increasing value to the client by eliminating inbound freight cost to our warehouse. We electronically monitor delivery times of these items, and the shipments average between 1-2 weeks of the date the order was received. For custom items such as rings (sizing) and Emblematics, shipments typically require longer time, averaging four to six weeks from receipt of order. This is to allow for items, which are custom, or where inventory of items might be temporarily out of stock. Our goal is to deliver award items well before the stated policy period.

What if an employee changes his/her mind about a gift?

Eagle Recognition will replace any unlogoed gift that a recipient does not want. The recipient must simply send the unwanted gift back to Eagle Recognition within 30 days from receipt in original/new condition and the replacement gift will be mailed directly to recipient.

How do you monitor the service level provided to your customers?

At Eagle Recognition, our entire team is customer-focused. In addition, you will have a dedicated Customer Service Manager (CSM) who will be your main contact at Eagle and who is responsible for the smooth execution of your program. Your CSM will make sure all brochures and orders are shipped correctly, in a timely manner. They will review non-responders and open-order reports regularly, to identify potential problems and eliminate them. Our Purchasing Department also reviews open orders by item to ensure product is moving into our warehouse timely or that our vendor is shipping items direct to recipients as they should.

How do you monitor the quality of products you provide?

All award items prior to being placed in program are brought in and evaluated for overall quality and value. We continuously monitor all returns, identifying whether they are due to damage in shipping/handling, product not working properly, or recipient dissatisfaction with perceived quality or value. These criteria are used to make immediate changes in shipping procedures (i.e. packaging methods), or repair/replacement of awards. If any award item in our program is noted on multiple occurrences, we take immediate action to remove and replace the item, while offering the recipient another selection of equal or greater value.

What is your response time for customer inquiries?

A member of the Eagle Recognition team will try to respond to all customer inquiries immediately. We have a policy to return all customer calls within 24 hours or earlier.

Will you deliver to the recipient’s home?

Yes, Eagle Recognition will deliver the selected gift to the recipient’s place of employment or home address.

What payment terms will you extend to our company?

Eagle Recognition will extend the consolidation of invoices at the end of the month with payment terms 30 days of date of notice. We will also provide consolidated electronic billing for your company.

Does Eagle Recognition offer Manager/Supervisor e-mail notification?

Eagle Recognition will provide e-mail notification to the Manager/Supervisor of an upcoming Service Anniversary of an employee that reports directly to that Manager/Supervisor. All you have to do is provide Eagle Recognition with the Manager/Supervisor e-mail address as well as the employee’s e-mail address at the time of your data submission.

What type of printing capabilities does Eagle Recognition offer?

Eagle Recognition customizes and prints all gift pages and certificates at the time of distribution.  This schedule is based on the client’s requirements — monthly, quarterly, semi-annually or annually.  This “print on demand” process minimizes outdated material typically found in standard print catalogue programs.  It is available to all companies, regardless of size or number of orders.

What is the Non-Responder Process?

Each client pre-determines the time-frame in which a recipient becomes a “non-responder.”  The standard time-frame is sixty days from the recipient’s anniversary date.  After 60 days from the anniversary date, three reminders (e-mails or postcards) are sent to the non-responder in thirty-day intervals.  If there is still no response after the third reminder, it is the client’s choice to either terminate the non-responder’s access to order or send a default gift.